pojoko Terms and Conditions — Full Platform Rules and Player Obligations

Key Principles at a Glance

Section 1

1 Acceptance of Terms

These Terms and Conditions ("Terms") are entered into between pojoko ("the Platform", "we", "us", "our") and any individual who accesses, registers with, or uses any service offered through pojoko.net ("the Website"). These Terms apply in full to all registered players and to any individual who browses the Website without registering an account.

By completing the account registration process on pojoko.net, by making a deposit, by placing a bet, by accessing the live casino section, or by using any other product or feature available on the platform, you ("the Player", "you", "your") confirm that:

• You have read and fully understood these Terms in their entirety;
• You agree to be bound by every clause, provision, and incorporated policy referenced in this document;
• You meet the eligibility requirements set out in Section 2, including the minimum age requirement of 18 years;
• You are not located in or accessing the platform from a jurisdiction where online gambling is explicitly prohibited by applicable law;
• You are accessing pojoko for your personal entertainment and not on behalf of any other individual or commercial entity.

pojoko reserves the right to amend, update, or replace these Terms at any time without prior notice. The date of the most recent revision is displayed at the top of this document. Continued use of the platform after any revision constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically. If you disagree with any revised Terms, your sole recourse is to cease using the platform and close your account by contacting support at [email protected].

1.1 Governing Language

These Terms are written and shall be interpreted in English. In the event of any translation being made available for convenience, the English version shall prevail in all cases of conflict or ambiguity.

1.2 Incorporated Policies

These Terms incorporate by reference the following additional policy documents, which form part of the complete agreement between you and pojoko:

• The pojoko Privacy Policy (available at pojoko.net/privacy-policy);
• The pojoko Responsible Gaming Policy (available at pojoko.net/responsible-gaming);
• Any specific bonus or promotional terms published alongside individual offers on the platform.

Section 2

2 Age Restriction and Eligibility

pojoko operates exclusively as an adults-only platform. The minimum age to register and use any part of the pojoko platform is 18 years. This requirement is non-negotiable and applies without exception to all players, regardless of location or the nature of their intended use of the platform.

2.1 Age Verification

pojoko conducts age and identity verification as part of its Know Your Customer (KYC) process. Verification is required before any withdrawal is processed. Acceptable documents for age verification include:

• Bangladesh National Identity Card (NID);
• Valid Bangladesh passport;
• Bangladesh driving licence (where date of birth is clearly displayed).

If a player is found to be under the age of 18 at any point during or after registration, pojoko will immediately close the account, void all gameplay and associated winnings, and return any net deposited funds to the original payment method used, subject to verification of the payment source.

2.2 Eligibility Restrictions

In addition to the age requirement, registration and continued use of pojoko is restricted as follows:

• Individuals who have previously been self-excluded from pojoko are not eligible to register a new account;
• Individuals whose accounts have been permanently closed by pojoko for Terms violations are not eligible to re-register;
• pojoko employees and their immediate family members are not eligible to hold player accounts;
• Individuals acting as agents, affiliates, or representatives for third parties in a wagering capacity are not eligible without prior written approval from pojoko management.

Section 3

3 Account Registration and Security

To access the full range of pojoko's products and services, players must complete the account registration process at pojoko.net. Registration is free of charge. Players may hold only one registered account at any time. Maintaining multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — constitutes a breach of these Terms.

3.1 Accuracy of Registration Information

You are required to provide accurate, complete, and truthful information at the time of registration. This includes your full legal name, date of birth, current residential address, email address, and phone number. You are responsible for keeping this information up to date. pojoko reserves the right to request updated documentation at any time to confirm the accuracy of your account details.

3.2 Account Security and Password Responsibility

You are solely responsible for maintaining the confidentiality of your pojoko account login credentials. pojoko will never ask for your password via email, live chat, or any other communication channel. If you believe your account credentials have been compromised, you must contact pojoko support immediately at [email protected]. pojoko accepts no liability for losses resulting from unauthorised access to your account where you have failed to take reasonable precautions to protect your login details.

3.3 Know Your Customer (KYC) Requirements

As part of its obligations and internal fraud-prevention framework, pojoko may request identity verification documents at any stage of the account lifecycle. KYC verification is mandatory before any withdrawal is processed. The documents required include proof of identity (NID, passport, or driving licence), proof of address (utility bill or bank statement not older than three months), and proof of payment method ownership (a photo of the mobile wallet registered to your name). Failure to complete KYC within a reasonable timeframe may result in account suspension and withdrawal delays.

3.4 Account Closure

You may close your pojoko account at any time by contacting [email protected]. Before closure, any pending withdrawal requests will be processed in the normal course. Any remaining real-money balance will be returned to your registered payment method subject to standard KYC clearance. Bonus balances that have not met the applicable wagering requirements will be forfeited upon account closure.

Section 4

4 Deposits, Withdrawals, and Payments

All financial transactions on pojoko are conducted in Bangladeshi Taka (৳ BDT). pojoko supports the following deposit and withdrawal methods for Bangladesh players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, BRAC Bank transfer, and City Bank transfer. Additional methods may be made available at pojoko's discretion and will be listed in the cashier section of your account.

4.1 Deposit Terms

• The minimum single deposit amount is ৳200, unless otherwise stated in an active promotion.
• Deposits are credited to your pojoko account balance in real time for mobile financial services (bKash, Nagad, Rocket, Upay) and within one to two hours for bank transfers.
• pojoko does not charge fees on standard deposits; however, your payment provider may apply its own transaction charges, which are your responsibility.
• You may only deposit funds from a payment account registered in your own name. Third-party deposits are strictly prohibited and will result in reversal and potential account suspension.
• pojoko reserves the right to impose deposit limits or request source-of-funds documentation for unusually large deposits as part of its fraud-prevention procedures.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500. The maximum single withdrawal amount is ৳500,000, unless higher limits have been approved in writing by pojoko management for verified high-value accounts.
• Withdrawals are processed to the same payment method used for the most recent deposit, wherever technically feasible, in line with standard anti-money-laundering practice.
• bKash and Nagad withdrawals are typically processed within 15 to 30 minutes of approval. Bank transfer withdrawals are typically processed within 2 to 6 hours.
• Withdrawal requests submitted during scheduled maintenance windows may experience delays of up to 12 hours.
• pojoko may request additional KYC documentation before processing any withdrawal. Failure to provide the requested documents within 72 hours may result in the withdrawal request being cancelled and returned to your account balance.
• pojoko does not charge withdrawal fees on standard amounts; however, applicable network or bank transfer fees imposed by the receiving institution are the player's responsibility.

4.3 Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute with your bank or mobile financial service provider in respect of a pojoko deposit — without first contacting pojoko support to attempt resolution — constitutes a breach of these Terms. pojoko reserves the right to immediately suspend the associated account and withhold the balance pending investigation. Fraudulent chargeback attempts may be referred to the relevant authorities.

Section 5

5 Bonus and Promotional Terms

pojoko offers a range of bonuses and promotional incentives to eligible registered players. All bonuses are subject to the specific terms published at the time the promotion is active, in addition to the general bonus conditions set out in this section. In the event of any conflict between a specific promotional term and these general bonus conditions, the specific promotional term shall prevail.

5.1 General Bonus Conditions

• Bonus funds are credited to a separate bonus balance and are not immediately withdrawable. They must first satisfy the applicable wagering requirement before any conversion to withdrawable real-money funds can occur.
• Wagering requirements are expressed as a multiplier (e.g., 30x means the bonus amount must be wagered thirty times in qualifying games before withdrawal eligibility is granted).
• Not all games contribute equally to wagering requirements. Live casino games, table games, and certain slot titles may contribute at reduced rates (e.g., 10% or 0%). The specific contribution rates for each promotion are stated in the individual offer terms.
• Bonuses have a validity period. Any bonus funds or associated winnings that remain in the bonus balance at the expiry of the validity period will be automatically removed from the account without compensation.
• pojoko reserves the right to withdraw any bonus offer, modify the terms of an ongoing promotion, or remove a bonus from a player's account if there is evidence of abuse, exploitation, or systematic wagering strategies designed to extract bonus value without genuine play intent.
• Each player is entitled to claim each specific promotion once, unless the promotion terms explicitly state otherwise. Attempting to claim the same promotion multiple times — including through the use of multiple accounts — constitutes bonus abuse and will result in the forfeiture of all associated funds.

5.2 Seasonal and Special Promotions

pojoko periodically offers seasonal promotions timed to major Bangladesh events including BPL cricket season, Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). These promotions are subject to their own specific terms and have defined eligibility criteria, opt-in requirements, and validity windows. pojoko is not obligated to offer seasonal promotions in any given year or to repeat a promotion that was offered in a previous period.

Section 6

6 User Obligations and Prohibited Conduct

As a registered player on pojoko, you agree to use the platform in good faith and in compliance with these Terms at all times. The following conduct is expressly prohibited and may result in immediate account suspension, permanent closure, forfeiture of balances, and where applicable, referral to the relevant authorities:

• Registering more than one account on the pojoko platform;
• Providing false, misleading, or incomplete information during registration or at any subsequent KYC stage;
• Using a payment method that is not registered in your own name for deposits or withdrawals;
• Colluding with other players to manipulate game outcomes or exploit promotional terms;
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with pojoko's games or sportsbook in a manner that circumvents normal play;
• Exploiting software bugs, errors, or glitches in any pojoko game to generate winnings. Any winnings obtained through exploitation of a technical error are considered void and will be removed from the account balance;
• Engaging in any form of money laundering, including depositing funds obtained through illegal activity;
• Accessing the platform from a jurisdiction where online gambling is explicitly prohibited by applicable law;
• Sharing your account login credentials with any third party or allowing any other person to use your account;
• Engaging in abusive, threatening, or offensive behaviour towards pojoko staff or other players via any platform communication channel.

6.1 pojoko's Right to Investigate

pojoko reserves the right to investigate any account suspected of violating these Terms at any time. During an investigation, the account and associated funds may be temporarily frozen. pojoko will endeavour to complete investigations within a reasonable timeframe. Players whose accounts are under investigation will be notified where doing so does not compromise the integrity of the investigation.

Section 7

7 Intellectual Property

All content on the pojoko platform — including but not limited to the pojoko brand name, logo, website design, game interfaces, graphics, text, software, and any other material made available through pojoko.net — is the intellectual property of pojoko or its licensed content providers and is protected under applicable intellectual property law.

7.1 Restricted Use

You are granted a limited, non-exclusive, non-transferable licence to access and use the pojoko platform solely for your personal, non-commercial entertainment purposes. This licence does not extend to:

• Reproducing, copying, or distributing any pojoko content for commercial purposes;
• Modifying, adapting, translating, or creating derivative works based on pojoko content;
• Reverse engineering, decompiling, or disassembling any software component of the platform;
• Using the pojoko brand name or logo in any external publication, social media post, or commercial material without prior written consent from pojoko;
• Scraping, crawling, or extracting data from the platform via automated means.

Any use of pojoko content outside the scope of this limited personal-use licence is a breach of these Terms and may constitute an infringement of applicable intellectual property rights, for which pojoko reserves all available legal remedies.

7.2 Third-Party Game Content

Games made available on the pojoko platform are provided under licence from their respective studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All intellectual property rights in those game titles remain with the respective studios. pojoko is a distributor of their content, not the rights owner. Any disputes relating to specific game mechanics, RNG fairness, or studio-level certification should be directed to the relevant game studio's support channel.

Section 8

8 Limitation of Liability

To the fullest extent permitted by applicable law, pojoko's total liability to you in connection with your use of the platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made by you to your pojoko account in the 12 calendar months immediately preceding the event giving rise to the claim.

8.1 Exclusions of Liability

pojoko expressly excludes liability for the following categories of loss or damage:

• Loss of profits, revenue, anticipated savings, or business opportunity;
• Loss of data or corruption of data;
• Any indirect, consequential, special, or punitive damages;
• Losses arising from interruption or unavailability of the platform due to scheduled or emergency maintenance, third-party network failures, force majeure events, or government-imposed restrictions;
• Losses arising from a player's reliance on game outcome predictions, third-party betting tips, or any statistical information displayed on the platform;
• Losses arising from the player's failure to safeguard their account credentials.

8.2 Platform Availability

pojoko does not warrant that the platform will be available at all times without interruption. The platform is provided on an "as is" and "as available" basis. pojoko will use reasonable efforts to minimise downtime and to provide advance notice of scheduled maintenance windows. However, pojoko accepts no liability for losses — including missed betting opportunities — that result from platform unavailability.

8.3 Governing Terms

These Terms represent the complete and exclusive agreement between you and pojoko with respect to your use of the platform and supersede all prior representations, understandings, and agreements, whether written or oral. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. pojoko's failure to enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision.