pojoko Frequently Asked Questions

pojoko requires a government-issued photo ID to complete KYC verification. Accepted documents include your National ID Card (NID), passport, or driving licence. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. Verification is typically completed within 24 hours of document submission. Unverified accounts have lower withdrawal limits until KYC is approved.

To reset your pojoko password, click the 'Forgot Password' link on the login page and enter your registered email address. A password reset link will be sent to that email within a few minutes. Follow the link, choose a new strong password, and log in. If you do not receive the email within 10 minutes, check your spam folder or contact [email protected] for assistance.

No. pojoko strictly allows only one account per person. Opening duplicate accounts is a violation of the Terms and Conditions and may result in both accounts being permanently suspended and any balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation before it affects your primary account standing.

To permanently close your pojoko account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Any remaining balance will be processed and returned to your withdrawal method before closure. If you are closing due to a gambling concern, pojoko strongly recommends requesting self-exclusion instead, which prevents a new account from being opened under the same identity during the exclusion period.

To deposit via bKash on pojoko, log into your account, navigate to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳500), then follow the on-screen prompts to complete the payment through your bKash app or via USSD. Deposits via bKash are credited to your pojoko account instantly in most cases, with a maximum processing time of 5 minutes during peak periods.

Nagad deposits on pojoko are credited instantly in the vast majority of cases. Once you confirm the payment in your Nagad app, the funds appear in your pojoko balance within seconds to a maximum of 5 minutes. If a deposit is not credited after 10 minutes, take a screenshot of the Nagad transaction confirmation and send it to [email protected] — the team will investigate and credit your account manually if the payment is confirmed.

The minimum deposit on pojoko is ৳500 for most payment methods, including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum is ৳1,000 due to standard bank processing requirements. There is no maximum deposit limit set by pojoko, though individual payment providers may impose their own transaction caps.

The minimum withdrawal amount on pojoko is ৳1,000 for all payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳2,000. There are no withdrawal fees charged by pojoko, though your payment provider may apply standard transaction charges on their end. Accounts must be fully KYC-verified before any withdrawal can be processed.

pojoko processes withdrawal requests to bKash within 1–4 hours for verified accounts during standard operating hours. In most cases funds arrive in your bKash wallet within 2 hours of the request being approved. Bank transfer withdrawals to accounts such as Dutch-Bangla Bank or BRAC Bank take 1–3 business days. All withdrawal requests submitted after midnight Bangladesh Standard Time (BST, UTC+6) are processed in the next business window.

pojoko does not charge any internal fees on deposits or withdrawals. All transaction fees are zero on pojoko's side. However, your payment provider — such as bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges or service fees as per their own pricing schedule. pojoko has no control over third-party provider fees and recommends checking your provider's fee structure before transacting.

As a general rule, pojoko processes withdrawals back to the same payment method used for the most recent deposit, as part of standard anti-money-laundering compliance. If your original payment method is no longer available — for example, a closed bKash account — contact [email protected] before requesting a withdrawal. The support team will guide you through the alternative withdrawal verification process, which may require additional documentation.

pojoko covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, first wicket method, and live in-play betting. Available competitions include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test series, Asia Cup, and bilateral series involving the Bangladesh Tigers. Markets update in real time during live matches, and pre-match odds are published at least 24 hours before scheduled start time.

In-play betting on pojoko lets you place wagers on a cricket match while it is in progress. Odds update dynamically after each ball, over, or wicket, reflecting the evolving match situation. Available in-play markets typically include next wicket, current over runs, method of next dismissal, and match winner at current state. Bets are accepted instantly up until the lock period (usually the delivery is bowled), after which odds are recalculated for the next event.

All slot games available on pojoko use certified Random Number Generator (RNG) technology from established game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. RNG certification means each spin outcome is statistically independent and cannot be predicted or manipulated. pojoko does not modify game mechanics or RTP settings — games run exactly as certified and published by their respective developers. You can find the published RTP percentage for each game in its information panel.

Yes, pojoko is fully optimised for mobile play on Android and iOS devices without requiring a separate app download. The pojoko website uses responsive design that adapts to any screen size, giving you access to the full game library — slots, live casino tables, cricket betting, and fishing arcade games — directly through your mobile browser. For the best experience, use a modern browser such as Chrome or Safari on a stable 4G or Wi-Fi connection.

RTP (Return to Player) varies by individual slot title on pojoko, typically ranging from 94% to 97% for games from providers like Pragmatic Play and NetEnt. The RTP represents the theoretical long-term percentage of wagered money returned to players as winnings across millions of spins — it is a statistical indicator, not a guarantee of what you will win in a single session. Each game's specific RTP is listed in its information or help section within the game interface.

pojoko offers a welcome bonus to new players on their first deposit. The bonus credits are added automatically to your account after your qualifying deposit clears. A wagering requirement applies — this means you must bet the bonus amount a specified number of times before the resulting winnings can be withdrawn. The exact bonus terms, including the wagering multiplier, eligible games, and expiry window, are detailed in the current promotions page and may vary seasonally.

A wagering requirement on pojoko means you must place total bets equal to a specified multiple of the bonus amount before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 total across eligible games before withdrawal is unlocked. Bets on certain games — such as live casino tables — may contribute at a reduced rate or not at all toward the wagering target. Always read the specific bonus terms before claiming.

Yes, all pojoko bonuses carry an expiry period, typically between 7 and 30 days from the date they are credited to your account. If the wagering requirement has not been completed before the expiry date, the bonus balance and any associated winnings are forfeited automatically. The exact expiry timeline is stated in each promotion's terms. pojoko sends a reminder notification before a bonus expires so you have a chance to use it in time.

pojoko rewards regular players through a loyalty programme that tracks wagering activity across all game categories. Players accumulate points with each qualifying bet, which can be redeemed for bonus credit, free spins, or access to exclusive promotions. Higher activity levels unlock VIP tiers with enhanced benefits including faster withdrawal processing, dedicated account support, higher deposit limits, and personalised bonus offers. Contact [email protected] to learn more about your current loyalty status.

pojoko uses 256-bit SSL encryption on all transactions and account communications, the same security standard used by major banks. Player data is stored on secured servers and is never sold to third parties. All payment transactions — including bKash, Nagad, and bank transfers — are processed through verified payment channels with standard fraud detection in place. pojoko operates under strict internal compliance policies to maintain fair play and financial security for all Bangladesh players.

pojoko protects your personal and financial data through end-to-end SSL encryption, secure server infrastructure, and strict data access controls limiting who within the organisation can view account information. pojoko does not store full payment credentials such as bKash PINs or bank account passwords. For full details on how your data is collected, stored, and used, refer to the Privacy Policy at pojoko.net/privacy-policy.

The minimum age to open an account and play on pojoko is 18 years old. This requirement is strictly enforced and applies to all Bangladesh players without exception. pojoko verifies player age during the KYC process. Any account found to be held by a person under 18 is immediately suspended, all deposits are returned in full, and any winnings generated are forfeited. pojoko takes underage gambling prevention seriously as a core responsibility.

To self-exclude from pojoko, email [email protected] with the subject 'Self-Exclusion Request' from your registered email address and state your preferred exclusion period (6 months, 1 year, 2 years, or 5 years). The support team will process your request as a priority and confirm activation within one hour. During self-exclusion, your account is closed, login is blocked, and all marketing is stopped. The exclusion cannot be reversed before the chosen period ends.

Yes. pojoko allows players to set daily, weekly, or monthly deposit limits directly from the account settings panel. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours — this deliberate delay prevents impulsive limit increases. Decreasing a limit takes effect immediately. Deposit limits are a practical tool for keeping your gambling within a comfortable budget. If you need help setting a limit, contact the support team.