Responsible Gaming at pojoko — Tools, Limits, and Support for Bangladesh Players
pojoko is committed to providing a safe, fair, and enjoyable entertainment environment. This page outlines the responsible gaming tools available to every player, warning signs to watch for, and how to get help if gambling stops being fun.
Section 1
1 pojoko's Commitment to Safe Play
pojoko believes that gambling should be an enjoyable form of entertainment — nothing more, nothing less. For the vast majority of Bangladesh players who use pojoko, placing a bet on a BPL cricket match, spinning a slot, or sitting at a live baccarat table is a recreational activity that fits comfortably within their everyday life. pojoko is designed to support that kind of play.
At the same time, pojoko recognises that for a small proportion of players, gambling can shift from entertainment into a compulsive behaviour that causes real harm — financial pressure, strained relationships, mental health difficulties, and loss of control over time and money spent. pojoko takes that risk seriously, and responsible gaming is not a box-ticking exercise here. It is a core operational priority.
Every tool described on this page is genuinely available to pojoko account holders. Every support contact is real and staffed by a trained team. If at any point you feel that your gambling is no longer in your control, pojoko encourages you to use the tools on this page or reach out to the support team immediately.
Player Welfare First
pojoko's responsible gaming framework is designed around one principle: the player's long-term wellbeing matters more than short-term revenue. Our support team is trained to identify and act on early signs of problem gambling behaviour.
Loss Limits That Work
pojoko's deposit and loss limit tools are enforced at the platform level — not just advisory. Once you set a limit, it takes effect immediately for reductions and requires a 24-hour cooling period before any increase can take effect.
24/7 Trained Support
The pojoko support team is available around the clock. If you need to activate a self-exclusion, adjust a limit, or simply talk through concerns about your gambling habits, our team responds within 2 minutes on chat and within 4 hours by email at [email protected].
Strict 18+ Enforcement
pojoko enforces an 18+ age requirement at the point of registration and through KYC document verification. Accounts suspected of being held by underage players are suspended immediately pending investigation.
Reality Check Reminders
Players can enable session time reminders that display a clear notification at intervals of their choice — every 30, 60, or 90 minutes — showing total session time and net wagering outcome so far. These reality checks help players stay aware of how long and how much they have played.
Flexible Time-Out Options
If you need a break from pojoko, the time-out feature lets you pause your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days — without permanently closing it. During a time-out, login is blocked and no marketing communications are sent.
Section 2
2 Age Restriction and Underage Play Prevention
pojoko operates an unconditional 18+ age policy. No person under the age of 18 is permitted to open an account, make a deposit, or place a wager on pojoko.net under any circumstances. This requirement applies to all players in Bangladesh and is not subject to any exception.
At the point of registration, every new player is required to confirm that they are aged 18 or above. This declaration is a binding condition of the player agreement. Where pojoko has reasonable grounds to suspect that a player may be under 18 — for example, through information provided during registration, payment method discrepancies, or a report from a third party — the account will be suspended immediately and a KYC identity and age verification check will be initiated.
If a player is confirmed to be under 18, their account will be permanently closed, all deposits will be returned in full, and any winnings generated during the period of underage play will be forfeited. pojoko reserves the right to report confirmed underage gambling incidents to relevant authorities where required by applicable law.
Protecting Minors in Your Household
If you share a device with family members — including children — pojoko strongly recommends the following measures to prevent unauthorised access to your account:
- Never save your pojoko login credentials in a shared browser or on a shared device.
- Always log out of your pojoko account after each session on a shared device.
- Use a strong, unique password for your pojoko account and do not share it with anyone.
- Consider enabling device-level parental controls or installing a third-party internet filtering tool to restrict access to gambling websites on devices used by children.
- If a minor in your household has accessed your pojoko account, contact [email protected] immediately.
Parental Controls: Bangladesh parents and guardians can use freely available internet filtering services to block access to gambling websites on household devices. pojoko supports the use of such tools and encourages responsible household device management as a first line of defence against underage access to online gambling platforms.
Section 3
3 Responsible Gaming Tools Available
pojoko provides a suite of practical responsible gaming tools that every registered player can access at any time through their account settings or by contacting the support team at [email protected]. These tools are designed to give you genuine control over your gambling activity. They are not cosmetic features — they are platform-level enforcements that take effect immediately.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once your deposit limit is reached, no further deposits can be processed for the remainder of that period, regardless of payment method. Reductions to your deposit limit take effect immediately. Increases require a 24-hour cooling-off period before they are applied, giving you time to reconsider.
Loss Limits
Set a maximum net loss amount per day, per week, or per month. When your cumulative net losses within the chosen period reach the limit you have set, further wagering is suspended for the remainder of that period. As with deposit limits, reductions are immediate and increases require a 24-hour waiting period.
Session Time Limits
Set a maximum session duration per day. When your daily session time reaches the limit, you will be automatically logged out and unable to log back in until the following calendar day. You can also set shorter in-session reality check reminders at 30, 60, or 90-minute intervals to help you stay aware of how long you have been playing.
Time-Out (Temporary Break)
Take a defined break from pojoko without permanently closing your account. Time-out periods available are: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, login is blocked, pending bonuses are suspended, and all marketing communications to your account are paused. The time-out cannot be reversed early once activated.
Self-Exclusion
Request a self-exclusion for a minimum period of 6 months, 1 year, 2 years, or 5 years. Self-exclusion is a serious commitment — once active, your account is closed, login is blocked, and no new account from the same identity can be opened during the exclusion period. Self-exclusion cannot be reversed before the chosen period expires. See Section 5 for full details.
Wager History and Statements
Access a full, downloadable history of your deposits, withdrawals, wagering activity, and net gaming outcome at any time from your account dashboard. Reviewing your own gambling history regularly is one of the most effective tools for maintaining awareness of your spending patterns and making informed decisions about your play.
How to Activate a Tool: All responsible gaming tools can be activated by logging into your pojoko account and navigating to the Responsible Gaming section of your account settings, or by contacting the support team directly at [email protected]. The support team can activate any tool on your behalf within minutes, 24 hours a day, 7 days a week.
Section 4
4 Warning Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It tends to develop gradually, and many players do not recognise that their gambling has become harmful until the consequences are already significant. The following checklist is not a clinical diagnostic tool, but it reflects patterns that are commonly associated with gambling that has moved beyond healthy recreational play. If several of these points feel familiar, it may be time to use one of pojoko's responsible gaming tools or to speak with someone.
Behavioural Warning Signs
- Spending more time gambling than you originally intended, session after session.
- Gambling to recover money lost in previous sessions ("chasing losses").
- Feeling restless, irritable, or anxious when trying to cut down or stop gambling.
- Lying to family members or friends about how much time or money you are spending on gambling.
- Neglecting work, study, or family responsibilities in order to gamble.
- Borrowing money, selling possessions, or taking loans specifically to fund gambling activity.
Psychological and Financial Warning Signs
- Thinking about gambling constantly, even when doing other things.
- Feeling a compulsive need to increase bet sizes to get the same level of excitement.
- Gambling as a way to escape stress, anxiety, depression, or problems at home or work.
- Experiencing strong guilt or shame after gambling sessions but continuing anyway.
- Noticing that your bank account, savings, or financial security have deteriorated significantly due to gambling losses.
- Having previously tried to stop gambling and been unable to maintain that decision.
Quick Self-Assessment — Is My Gambling Still Recreational?
Tick the statements that apply to your current situation. If you find yourself agreeing with three or more, consider activating a limit, taking a time-out, or reaching out to the pojoko support team.
I sometimes spend more money gambling than I planned when I started the session.
I have gone back to try to win back money that I lost in a previous session.
I find it difficult to stop once I have started a gambling session.
I have felt anxious or irritable when I was not able to gamble.
My gambling has caused any financial stress in the past three months.
Someone close to me has expressed concern about my gambling habits.
Section 5
5 Self-Exclusion and Account Closure
Self-exclusion is the most serious responsible gaming tool available on pojoko, and it is there for players who recognise that they need to stop gambling entirely for an extended period. pojoko treats every self-exclusion request with the utmost seriousness and processes them as a priority.
What Self-Exclusion Involves
When you request a self-exclusion, the following actions are taken on your account immediately:
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1Your account is closed and login access is blocked for the full duration of the exclusion period you have chosen.
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2All pending bonuses, free spins, or promotional credits associated with your account are cancelled and forfeited.
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3Any available withdrawal balance at the time of self-exclusion will be processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within the standard withdrawal processing window.
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4All marketing communications — promotional emails, bonus offers, tournament invitations — are permanently suppressed for the duration of the exclusion.
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5pojoko's system flags your identity details so that a new account cannot be opened under the same identity during the active exclusion period.
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6The exclusion cannot be reversed, shortened, or overridden before the chosen period expires, regardless of the reason given.
Available Self-Exclusion Periods
How to Request Self-Exclusion
To activate a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered email address, your chosen exclusion period, and a brief confirmation that you are requesting this voluntarily. The support team will process your request and confirm activation within one hour of receipt, 24 hours a day, 7 days a week.
After Self-Exclusion Expires: When your chosen self-exclusion period ends, your account will not be automatically reopened. You must contact [email protected] to request reactivation. Before reactivating, pojoko strongly recommends that you reflect carefully on whether returning to gambling is the right decision for your current circumstances, and consider speaking with a support organisation first.
Section 6
6 Getting Help and Support Resources
If gambling is causing harm in your life — financial, emotional, or social — please do not wait until things become unmanageable before seeking help. pojoko's support team is the first point of contact for any responsible gaming concern, and our team will treat every enquiry with sensitivity and confidentiality. Reaching out does not automatically trigger account closure; it starts a conversation about what kind of help would be most useful for you.
pojoko Support Team
Available 24/7, every day of the year. Contact us at [email protected] to discuss deposit limits, time-outs, self-exclusion, account queries, or any concern about your gambling habits. Live chat response: under 2 minutes. Email response: within 4 hours. Responsible gaming requests are treated as priority cases.
Talk to Someone You Trust
Sometimes the most important step is simply telling a trusted family member or close friend that gambling is becoming a problem. Isolation makes compulsive behaviour worse. In Bangladesh, community support networks — including mosque communities, family elders, and local social services — can provide non-judgmental guidance and practical assistance for those affected by problem gambling.
Professional Counselling
Bangladesh has a growing network of licensed mental health professionals and counsellors who work with behavioural addiction, including gambling disorder. If you are experiencing significant distress related to your gambling, speaking with a qualified professional — either through a private clinic in Dhaka, Chittagong, or Sylhet, or through a public health referral — is a meaningful and effective step toward recovery.
Financial Guidance
If gambling losses have created financial stress, consider speaking with a financial advisor or visiting your local branch of a Bangladeshi bank such as BRAC Bank, Dutch-Bangla Bank, or Sonali Bank to discuss debt management options. Taking practical steps to address financial consequences is an important part of recovery. pojoko's support team can also point you toward general financial wellbeing resources on request.
If You Are in Crisis
If you or someone you know is experiencing a mental health crisis linked to gambling — including thoughts of self-harm, severe depression, or acute financial desperation — please contact a qualified mental health professional or visit the nearest hospital emergency department immediately. pojoko's support team can also connect you with crisis resources if you reach out to us directly. Your wellbeing is the only priority in such situations.
Section 7
7 Player Obligations and Safe Play Tips
Responsible gaming is a shared responsibility. pojoko provides the tools, the support, and the framework — but players also have a role to play in keeping their own gambling safe, enjoyable, and within their means. The following guidelines represent the principles of healthy recreational gambling that pojoko encourages every Bangladesh player to adopt.
Healthy Gambling Habits
- Set a personal gambling budget before each session and stick to it, regardless of outcomes.
- Treat gambling as entertainment spending — money you are comfortable losing, not money you need.
- Take regular breaks during sessions. Stand up, have a drink of water, and step away from the screen every hour.
- Avoid gambling when you are tired, stressed, emotionally low, or under the influence of substances. These states impair judgment and increase the risk of impulsive decisions.
- Never borrow money to gamble, and never chase losses with money allocated to essential expenses such as rent, food, or school fees.
- Keep gambling separate from your professional and family life. It should not be a source of income or a solution to financial problems.
Behaviours to Avoid
- Do not gamble to escape problems at work, at home, or in your financial life. Gambling does not solve problems — it adds to them when used this way.
- Do not increase your bet sizes in response to a losing streak, hoping that a larger bet will recover previous losses. This is one of the most common and destructive gambling patterns.
- Do not share your pojoko account credentials with anyone else. Account sharing violates the player agreement and removes the protections tied to your individual account settings.
- Do not attempt to open a new pojoko account during an active self-exclusion period. Such accounts will be closed immediately and the exclusion period will be reset.
- Do not ignore persistent feelings of guilt, anxiety, or shame related to your gambling. These are reliable signals that something needs to change.
Remember: pojoko is for adults aged 18 and above. Gambling is a form of entertainment and should never be relied upon as a source of income. The house always has a statistical edge — over time, all players should expect to lose more than they win. Play for fun, play within your means, and use the tools available to keep your gambling under control.
Need Help or Want to Keep Exploring pojoko Safely?
If you have questions about your account limits or responsible gaming tools, our support team is available 24/7. Or, if you are comfortable with your current play habits, explore pojoko's full game library.
18+ only. Gambling can be addictive. Please use our responsible gaming tools and play within your means.